Refund & Cancellation Policy

1. 14-Day Satisfaction Refund

1.1 If you are unsatisfied with the Platform, a Service, or any information provided, you may request a refund within 14 calendar days from the date of payment.

1.2 You do not need to give a reason. We may ask for optional feedback; your answer will not affect the refund.

1.3 The plan-fee refund is available once per account (and per business PAN). Unused prepaid Wallet balances can be refunded within 14 days of each top-up.

2. How Your Refund is Calculated

• Utilised Wallet amount: The total of third-party Services already consumed (credit reports, verifications, OCR, bank statements, data fetches) at the prices shown when you used them. These are settled onward to providers and cannot be recovered.
• Payment gateway charge: The transaction fee our payment gateway (Razorpay) actually charged on your payment, capped at 2%.
• No other charges or hidden penalties are deducted. Applicable GST on the refunded amount is refunded and a credit note is issued.

3. Non-Refundable Items

• Requests made after the 14-day calendar window.
• Services already executed with third-party bureaus/APIs, including requests that returned "no record" or a "no-hit" result from bureau databases.
• Custom enterprise contracts bought under a separately signed master agreement.

4. Cancellation Policy

4.1 You can cancel auto-renewal at any time from your DSA Dashboard profile settings or by emailing support@dsaplus.in.

4.2 If you cancel after the 14-day window, you keep complete access until the end of your active prepaid period. The remaining period is not refunded.

4.3 If you permanently close your account, any unspent Wallet balance will be refunded after deducting payment gateway charges.

5. How to Request a Refund

Send an email to support@dsaplus.in from your registered mobile or email address with:

• Your registered mobile number
• Razorpay Payment ID / Order ID / Invoice Number
• The amount you want refunded

We acknowledge all requests within 2 working days. Approved refunds are credited to the original payment method (UPI, card, or net-banking) within 5–7 working days.

6. Failed or Duplicate Payments

If money is debited from your bank account or UPI but the plan or Wallet balance is not updated, or if you are charged twice due to a network glitch, we automatically refund the full amount with 0 deductions within 5–7 working days upon gateway reconciliation.